Therapy Works’ Notice of Privacy Practices


The privacy of your medical information is important to us. We understand that your medical information is personal and we are committed to protecting it. We create a record of the care and services you receive at THERAPY WORKS. We need the record to provide you with quality care and to comply with certain legal requirements. This notice will tell you about the ways we may use and share medical information about you. We also describe your rights and certain duties we have regarding the use and disclosure of medical information.

Federal and State Laws require us to:
1) Keep your medical information private.
2) Make available to you this notice describing our legal duties, privacy practices, and your rights regarding your medical information.
3) Follow the terms of this notice that is now in effect.

We have the right to:
1) Change the Privacy Practices and the terms of the notice at any time, provided that the changes are permitted by law.
2) Make the changes in our privacy practices and the new terms of our notice effective for all medical information that we keep, including information previously created or received before the changes.
3) Before we make an important change in our privacy practices, we will change the notice and make the new notice available upon request.

This is how we use and disclose medical information. Note: We will not use or disclose your medical information for any purpose not listed below, without your specific written authorization. Any specific written authorization you provide may be revoked at any time by writing to us.
For Treatment: We may use and disclose you medical information for your treatment.
Example: You are receiving post-operative rehabilitation for a repaired knee tendon. You are experiencing excessive pain and swelling with therapy sessions.
– The doctor treating you needs to know about the increased pain.
– The medical assistant in the doctor’s office needs to relay new symptom information to the doctor and return the doctor’s response to us in a timely fashion.
– Relaying the information about your symptoms may help in further diagnosing any underlying problem.
For Payment: We may use and disclose your medical information for payment purposes.
Example: You are receiving rehabilitation services for a repaired knee tendon.
– We may need to give your health insurance plan information about specific treatments you are receiving from us so that your health plan will pay us or repay you for any treatments provided.
– We may also tell your health plan about a treatment or piece of equipment you may receive in order to get prior approval or to determine if your plan will pay for it.
– We may utilize a collections agency in the event of non-payment.
For Health Care Operations: we may use and disclose your medical information for our health care operations.
– Training programs for employees may require use of medical records
– Medical records may be required when obtaining certificates, license, or credentials we need to serve you.
Incidental Disclosures: Although THERAPY WORKS will make every effort to protect your health information, due to the design of our systems and physical structures, the possibility exists for incidental disclosure. The following examples are ways in which (minimal) incidental disclosures might occur:
We may:
Announce your arrival over an intercom system to your clinician.
Provide rehabilitation services in a public gym or pool setting
Utilize a large master schedule in order to schedule appointments
Store medical records in the clinics as well as at an off-site storage facility
Leave a message on your answering machine or in voicemail
Call you at home or at your place of work.
Provide rehabilitation services in an open environment
Operate a sign-in system
Produce and mail newsletters periodically

In addition to using and disclosing your medical information for treatment, payment, and health care operations, we may use and disclose medical information for the following (specialized) purposes:
Public Health Risks: We may disclose health information about you when necessary to prevent a serious threat to your health and safety of the health and safety of the public or another person.
Health Oversight Activities: We may disclose health information to health oversight agency for audits, investigations, inspections, or licensing purposes.
Special Governmental Functions: Subject to certain requirements, we may disclose or use health information for military personnel and veterans, for national security and intelligence activities, for correctional institutions and other law enforcement custodial situations and for government programs providing public benefits.
Workers’ Compensation: We may disclose health information when authorized and necessary to comply with laws relating to workers compensation or other similar programs.
Disaster Preparedness: We may disclose health information to respond in a disaster situation (natural or other) in order to provide maximum safety to our patients and staff.
Required by Law: We will disclose health information about you when required to do so by federal, state or local law. We may release health information if asked to do so by a law enforcement official in response to a court order, subpoena, warrant, summons or similar process, subject to all applicable legal requirements. If you are involved in a lawsuit or dispute, we may also disclose health information about you in response to a court or administrative order.
Medical Examiner or Coroner: We may share medical information about a person who has died with a coroner or medical examiner.
Research: We may use and disclose health information about you for research projects that are subject to special approval process. We will ask you for your permission if the researcher will have access to your name, address or other information that reveals who you are, or if researcher will be involved in your care at the clinic.
Notification: We may disclose health information about you to your family members or friends if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family or friends if we can infer from the circumstances, based on our professional judgment that you would not object. For example, we may assume you agree to our disclosure of your personal health information to your spouse when you bring your spouse with you into the treatment room during treatment or while treatment is discussed.
In situations where you are not capable of giving acknowledgement (because you are not present or due to incapacity or medical emergency), we may, using our professional judgment, determine that a disclosure to your family member or friend is in your best interest. In that situation, we will disclose only the health information relevant to the person’s involvement in your care. For example, we may inform the person who accompanied you to the clinic that your condition has worsened and you are unable to weight-bear. We may further instruct that person in how best to assist you into a car and to transport you to a physician’s office or an emergency room for diagnosis and treatment. We may also use our professional judgment and experience to make reasonable inferences that it is in your best interest to allow another person to act on your behalf to pick up, for example, medical supplies or X-rays.

You have the right to:
1) Look at or get copies of your medical information. You may request that we provide copies in a format other than photocopies. We will use the format you request unless it is not practical for us to do so. You must make your request in writing. You may ask the receptionist for the form needed to request access. There may be charges for copying and for postage if you want the copies mailed to you. Ask the receptionist about our fee structure.
2) Receive a list of all the times we or our business associates shared your information for purposes other than treatment, payment, and health care operations and other specified exceptions.
3) Request that we place additional restrictions on our use or disclosure of your medical information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in the case of emergency)
4) Request that we communicate with you about your medical information by different means or to different locations must be made in writing to our Privacy Officer.
5) Request that we change your medical information. We may deny your request if we did not create the information you want changed or for certain other reasons. If we deny your request, we will provide you with a written explanation. You may respond with a statement of disagreement that will be added to the information you want changed. If we accept your request to change the information, we will make reasonable efforts to tell others, including people you name, of the change and to include the changes in any future sharing of that information.
6) Upon admission to our clinic, you will be given a copy of the Privacy Notice.
Questions and Complaints:
If you have any questions about this notice, please ask to speak to our staff. We will not retaliate in any way if you choose to file a complaint.
These privacy practices are currently in effect and will remain in effect until further notice.